Please let me know if you were able to resolve the problem or not and if there is anything else we might assist you with.
If the issue is that it states that The usage level has exceeded the maximum installs allowed. then you should contact Support directly via one of the options on that linked page and they will assist you in getting the issue resolved. Previously the ID field was on the top and the Key field was on the bottom, however in Malwarebytes 3, they are reversed (this is because newer licenses only use a Key, and not an ID so the ID field gets added to the UI when you select that option below the existing Key input field), so please make sure that you entered the longer Key string on top and the shorter ID string on the bottom.Īlso make certain that you enter all of the characters, including the - hyphens/dashes and if possible, copy/paste the information from your confirmation email if you purchased the license online, and if activating a boxed product/retail version, be sure you enter the letters and numbers accurately as it is easy to confuse the letter O with the number 0 or the letter l with the number 1 etc. We should be able to assist you in getting it up and running on your third system.įirst, while it may seem obvious, I know it threw me for a loop at first having used the software myself for many years, but please make certain you enter the correct information in each field. I'm sorry you're having trouble activating the software.
If you are having licensing issues, please do the following: One of our experts will be able to assist you shortly. This file will include the FRST logs generated from the previous set of instructionsĪttach this file to your forum post by clicking on the "Drag files here to attach, or choose files." or simply drag the file to the attachment area This will produce one log file on your desktop: mb-check-results.zip Download MB-Check and save to your desktopĭouble-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK".Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt You can check here if you're not sure if your computer is 32-bit or 64-bitĭouble-click to run FRST and when the tool opens click "Yes" to the disclaimer Note: You need to run the version compatible with your system. Download FRST and save it to your desktop.NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.
If you haven't done so already, please run these two tools and then attach the logs in your next reply: Endpoint Detection & Response for Servers
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